Am I required to have Inventory Lab?
Yes. Inventory Lab is the MOST efficient and effective inventory management tool we have ever found. At this time, we only accept clients who use Inventory Lab.
Do you need access to my Amazon Account and Inventory Lab?
We do, however in a VERY limited capacity. This allows us to work in the most efficient manner, ensuring that your shipments are processed quickly, accurately and correctly. Having User Permissions ensures we can print product labels, enter weight, expiration dates, print shipping labels, and complete shipments. Allowing us to do so enable you have to a “hands free” prep service.
Do you ship Hazmat?
Absolutely! We pay the hazmat shipping through our discounted UPS account, and then add those costs onto your invoice.
Is there a monthly or sign-up fee?
No. You will not be charged until we begin prepping your products. We also do not charge a monthly subscription fee.
What if my products gets gated on Amazon?
This does happen, and it’s unfortunate. However, we are not responsible for holding your products indefinitely while you work with the (often unreasonable) Amazon ungating process. We have a two week holding time, at which time we would begin to charge storage and/or ship products back to you.
How do you handle returns?
We do process returns, at the normal per unit charge, as long as provide us a pre-paid return slip. At this time, we are unable to contact vendors or retailers on your behalf to initiate returns.
Do you offer long term storage?
We pride ourselves on moving product through our warehouse in an expeditious manner. As such, we do not offer long term storage of products and/or pallets.
Do you accept pallets and/or process pallet shipments?
We do, on a limited basis. Contact us for details.